Contact & questions about complaints
9 articles
Written by BVA Klantenservice

Lot broken or not as expected
Broken, defect, return, right of withdrawal, complaint
Written by BVA Klantenservice. Updated over a week ago
How do I file a complaint?
Complaint
Written by BVA Klantenservice. Updated over a week ago
I am not satisfied with the product. What to do?

Written by BVA Klantenservice. Updated over a week ago
Can I return the lot if I have a complaint?

Written by BVA Klantenservice. Updated over a week ago
I have emailed you, when will I receive a response?

Written by BVA Klantenservice. Updated over a week ago
I bought a lot but it is broken. Now what?

Written by BVA Klantenservice. Updated over a week ago
How and when do I approach the Thuiswinkel Arbitration Board?

Written by BVA Klantenservice. Updated over a week ago
I bought a new product. Do I have a warranty?

Written by BVA Klantenservice. Updated over a week ago
Do lots that are not offered as new have a warranty?

Written by BVA Klantenservice. Updated over a week ago