All Collections
Contact & questions about complaints
Lot broken or not as expected
How do I file a complaint?
I am not satisfied with the product. What to do?
Can I return the lot if I have a complaint?
I have emailed you, when will I receive a response?
I bought a lot but it is broken. Now what?
How and when do I approach the Thuiswinkel Arbitration Board?
I bought a new product. Do I have a warranty?
Do lots that are not offered as new have a warranty?