BVA-Auctions Help Center

Contact & questions about complaints

9 articles

Written by BVA Klantenservice

Lot broken or not as expected

Broken, defect, return, right of withdrawal, complaint

Written by BVA Klantenservice. Updated over a week ago

How do I file a complaint?

Written by BVA Klantenservice. Updated over a week ago

I am not satisfied with the product. What to do?

Written by BVA Klantenservice. Updated over a week ago

Can I return the lot if I have a complaint?

Written by BVA Klantenservice. Updated over a week ago

I have emailed you, when will I receive a response?

Written by BVA Klantenservice. Updated over a week ago

I bought a lot but it is broken. Now what?

Written by BVA Klantenservice. Updated over a week ago

How and when do I approach the Thuiswinkel Arbitration Board?

Written by BVA Klantenservice. Updated over a week ago

I bought a new product. Do I have a warranty?

Written by BVA Klantenservice. Updated over a week ago

Do lots that are not offered as new have a warranty?

Written by BVA Klantenservice. Updated over a week ago