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Lot not yet received
Lot not yet received
BVA Klantenservice avatar
Written by BVA Klantenservice
Updated over a week ago

Have you bought a lot in a home delivery auction? Then you will find the delivery date for your lot in "My deliveries". Click on your lot and you will see the delivery date at the bottom of the page under "Description". If there is a track & trace code, you will also find it in your account.

Only when the delivery time has expired and there is no information about the delivery time available through a track & trace, we can start looking for a solution.

Did you buy a lot in a pick-up auction and are you waiting for the transporter?
Then we recommend that you contact the transporter directly.

Please note that delivery companies are very busy at the moment. It is possible that your lot will arrive later than expected. In some cases it can also take longer for the delivery company to pick up the lot from the seller. In this case, you can see in the track & trace that the parcel has been registered, but has not yet been received by the delivery company. We ask for your understanding for this.

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