Are you not satisfied with the handling of your complaint and is BVA auctions the seller of the lot? Then you can submit your complaint to the Geschillencommissie Thuiswinkel ( or the Geschillencommissie van het Europees ODR Platform (

If BVA Auctions is not the seller of the lot, you will have to submit a complaint about the actual seller. Before you submit your complaint to the Dispute Commission, we advise you to first check whether the seller in question is a member of this commission.

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