Are you not satisfied with the handling of your complaint and is BVA auctions the seller of the lot? Then you can submit your complaint to the Geschillencommissie Thuiswinkel (www.sgc.nl) or the Geschillencommissie van het Europees ODR Platform (http://ec.europa.eu/consumers/odr).

If BVA Auctions is not the seller of the lot, you will have to submit a complaint about the actual seller. Before you submit your complaint to the Dispute Commission, we advise you to first check whether the seller in question is a member of this commission.