Disputes between the consumer and BVA Auctions B.V. about the auction service may be lodged with the Geschillencommissie Thuiswinkel (Home Shopping Consumer Complaints Board).

If BVA Auctions acts as a seller, disputes about the sale may be lodged with the Geschillencommissie Thuiswinkel.

The address details of the Geschillencommissie Thuiswinkel are:

Geschillencommissie Thuiswinkel

Postbus 90600

2509 LP Den Haag

Before the dispute is lodged, the complaint must have been lodged with BVA Auctions within a reasonable period of time. In addition, a dispute must be lodged with the Geschillencommissie no later than three months after the dispute has arisen. The Geschillencommissie gives a ruling under the conditions as set out in the regulations of the Geschillencommissie The decisions of the Geschillencommissie shall be binding.

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